Patient and Practice Agreement

Thank you for choosing Alaska House Dental Practice for all your dental care and oral health needs. We look forward to welcoming you to our practice.

To ensure a smooth and professional experience for all our patients, we have outlined the following expectations and commitments. Please review this agreement carefully and if you have any questions then please get in touch with the practice.

Our Commitments to You

We believe that everyone deserves quality and ethical dentistry from a friendly, welcoming and caring dental team close to home.

1. Outstanding Care: We will provide quality & ethical dental care using the latest techniques and state-of-the-art equipment. Our team of professionals is dedicated to exceeding our patient expectations at every turn.
   
   
2. Caring & Welcoming: We genuinely care about every individual who comes through our door. We believe that being friendly, caring and kind is the very first step in helping our patients.
   
   
3. Clear Communication: We will clearly communicate treatment options, procedures and costs, giving you a detailed treatment plan. We will always gain your consent that you are happy to proceed with your treatment. You will always have a record of your treatment plans on your patient portal.
   
   
4. Privacy and Confidentiality: We cannot discuss a patient’s records with a third party unless they are listed on our system as being under the same ‘family’, or with consent from the patient. As such, you agree to us contacting anyone in your ‘family’ on our system unless otherwise stated. Any changes regarding who can or cannot have your records (or your child’s) must be communicated with the practice.
   
   
5. Timely Appointments: We will make every effort to see you at your scheduled appointment time. If we are running late, which may happen, we will inform you as soon as possible.

Your Commitments to Us

1. Timely Arrivals: Please arrive in good time for your appointment so we can complete any necessary medical history and other forms with you. If you are running late, contact us as soon as possible as arriving late may result in a shortened or rescheduled appointment.
   
   
2. Payment of Fees: We require deposit payments to secure appointments. For treatment bookings a payment of 50% of the phase of treatment will be required for each appointment. The remaining balance will need to be paid in full on the day of your appointment.
   
   
3. Up to Date Details: Full and accurate personal details, medical history and other information is important so we can provide you with the best possible care and send you appointment reminders and other very important information.
   
   
4. Follow Post-Treatment Instructions: Adhere to any post-treatment instructions provided by your dentist to ensure the best outcomes for your dental procedures. Failure to comply with post-treatment instructions and your recommended dental exam & hygiene recalls will invalidate any guarantees on our dental work.
   
   
5. Respect and Courtesy: Please treat our staff and other patients with respect and courtesy. Abusive or inappropriate behaviour will not be tolerated.

Cancellations and Missed Appointments

We understand that unforeseen circumstances may arise, making it necessary to cancel or reschedule your appointment. However, late cancellations and missed appointments impact other patients and cause clinical time to be wasted that could have been used to treat another patient.

• Notice Requirement: Please provide at least 48 business hours notice if you need to cancel or reschedule your appointment. If this is policy is not adhered to there will be a charge incurred.
  
  
• Dental Plan Members: Cancelling at short notice or failing to attend will mean that you lose your entitlement to that appointment (i.e. missing a dental exam will mean you will lose your entitlement to a dental exam for 6 months under your plan). However, you can pay our normal private fee if you wish to have that appointment.